When it comes to commercial cleaning providers, not all are created equal.
Exceptional customer service, customized programs, and a proactive attitude are all critical factors when choosing a cleaning partner for your business. However, it is not uncommon to feel like big-name commercial cleaning companies aren’t taking the time to truly learn your needs to put together a customized plan.
Elite Touch strives to bring humanity back to cleaning and janitorial services. They understand what your business means to you and want to be your partner in creating the best cleaning plan for your specific needs.
At the heart of Elite Touch is their core values. Each day they live by these values to deliver unmatched service to their clients with a team that takes pride in their work every day.
Customer Service Is First
Elite Touch was founded on the belief that people come first. Respect for their clients and employees alike is what has cultivated a culture of integrity, honesty, transparency and loyalty. It is these qualities that are the driving forces of every team member at Elite. They pass on these qualities to the relationships they form with their clients, ensuring that you know your questions or concerns are valid and understood. With over 50 five-star reviews, outstanding customer service has become what Elite is known for, just ask Google.
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Reliable, Customized Programs
It is important to know that you can trust the cleaning provider that you hire and that they will do what’s right. After all, they will be going in and out of your business, often after hours. Elite provides 24/7 service and support to their customers. They have built a reputation of being rapid responders and a reliable partner when and where ever you need them. Elite provides you with the peace of mind that no matter what emergency situation arises, they will be there for you.
Cleaning programs are not one-size-fits-all. Finding a cleaning provider that can create a customized program specifically for your business can significantly help you get the most out of your budget. Elite Touch sends a sales team representative to your location to evaluate which cleaning solutions are the best fit for your business, at no charge to you. Elite then tailors a flexible solution for you, taking into account your specific needs, goals and budget.
Always Proactive
While customer service is essential to your relationship with your commercial cleaning provider, it is equally important to consider their quality of work and their proactive attitude. The Elite Touch team prides themselves on being solution-driven, providing their customers with nothing less than 5 star quality service. They believe that their clients deserve more than the standard. Their service offerings range from floor maintenance and carpet cleaning to pressure washing and construction clean-up.
The health and well-being of your employees and customers is essential. This is why Elite Touch holds themselves accountable for the quality of their work. They are constantly finding ways to be proactive in receiving feedback. Elite Touch uses a third-party quality check system to rate the results of their cleaning services. This organization allows their clients to score services at a percentage between 1 and 100. Currently, they have an average score of over 90%.
Core values say a lot about a business. They are deeply ingrained into the framework of everything that runs through them, from the CEO to their employees. They are the guiding principles that inspire, motivate and hold businesses accountable. Elite Touch takes their core values seriously and exemplifies them through their 5-star communication, service, and results.
Click here to learn about the important questions you should be asking your commercial cleaning provider.
