How to Assess Whether Your Commercial Cleaning Company is the Right Fit For You

The cleanliness of your property reflects your business standards. By working with the right cleaning company, your business can set a high standard and demonstrate values of quality, organization and responsibility.

To help you navigate this decision with confidence, our cleaning experts at Elite Touch break down the most important factors to assess in a commercial cleaning company.

The Importance of Hiring the Right Cleaning Company

Before we break down the key metrics to assess whether your commercial cleaning company is the right fit for you, it’s important to understand the weight of this decision on your business.

When you walk into a room, the little details – a shiny window, a fresh scent or a sense of cleanliness – have a significant impact on your first impression. So, when customers, employees or investors enter your building, these same cues will set the tone for the quality and standards of your business. 

Many studies have explored the link between cleanliness and quality, demonstrating three critical relationships:

• Productivity: Employees perform better in a clean and organized workspace, as it reduces distractions, improves focus and boosts overall efficiency. 
  
• Sales: A clean environment creates a positive impression on customers, increasing their likelihood of spending.
• Loyalty: Cleanliness fosters trust and comfort, which are critical to retaining customers. 

To take advantage of these benefits, you’ll need to work with a reputable commercial cleaning company that suits the unique needs we’ll discuss in the following section.

The Key Factors to Assess in a Commercial Cleaning Company

Whether you’re a property manager, facility manager or leasing agent, selecting a cleaning partner that aligns with your needs will ensure long-term success. 

The five most  important factors to consider include:

• Scope of Service
• Frequency
• Customer Service
• Attention to Detail
• Accountability

Scope of Service

A one-size-fits-all approach rarely works when it comes to commercial cleaning because each building and situation are unique. For example, a company might have greater experience in one area than another but could lack the necessary equipment or expertise to tackle a specific industry. 

What to look for:

• Industry-specific expertise 
• Custom cleaning plans designed for your property
• Specialized services for high-traffic or sensitive areas 

By selecting a cleaning company that tailors cleaning plans to your industry-specific needs, you can ensure the team is knowledgeable and capable of quality work. Elite Touch has experienced teams and is experienced in handling any number of industries or properties; we work with our cleaning teams to ensure every crew is well-trained and able to tackle any scope. 

Frequency

Every property is unique, so cleaning schedules need to reflect your specific needs. For example, a high-traffic office or multi-unit housing complex might require daily cleaning, while a quieter facility might need less frequent service.

What to look for:

• Flexibility to adjust the frequency as needed
• Availability of after-hours or overnight cleaning to avoid disruptions
• Scalability for seasonal or event-based demands

By actively seeking out these factors in your commercial cleaning company, you can collaborate to develop a schedule that seamlessly works around your operations.

Customer Service 

Strong communication is the backbone of a successful partnership with your cleaning company. You need to know who to call when issues arise and trust that concerns will be handled promptly.

What to look for:

• Dedicated account managers who understand your property’s needs
• Regular updates and open lines of communication
• Proactive problem-solving to prevent recurring issues

At Elite Touch, we build strong relationships with clients, ensuring seamless communication and service that adapts to your needs.

Attention to Detail 

A quality cleaning company should do more than surface-level work. From high-touch surfaces to hidden corners, attention to detail ensures your property remains clean and safe.

What to look for:

• Meticulous cleaning protocols that leave no area overlooked
• Proper handling of delicate or sensitive materials
• Consistency in results, even during high-demand periods

A company’s ability to maintain these standards will directly affect your property’s appearance and hygiene, making it an extremely important consideration.

Accountability

Accountability is often overlooked when seeking a commercial cleaning company, but this factor separates a good cleaning company from a great one. A team that owns its results and regularly measures performance shows that they value your trust.

What to look for:

• A documented quality assurance process with regular inspections
• Feedback systems that allow you to report concerns and track resolutions
• A commitment to continuous improvement

Our team at Elite Touch employs a robust quality assurance process, ensuring consistent results and active accountability with every visit.

Getting Started with High-Quality Commercial Cleaning

The right commercial cleaning company isn’t just a vendor—it’s a partner in maintaining your property’s standard and reputation. By evaluating these five factors, you can ensure your business is supported by a cleaning team that delivers exceptional service, personalized plans and a commitment to quality.

At Elite Touch Cleaning Services, we are dedicated to maintaining a clean and safe environment for your business. If you’re ready to elevate your workspace, get in touch with our team today and receive a customized cleaning plan tailored to your property’s unique needs.