How to Know When It Is Time for a New Commercial Cleaner
All business owners and building managers know that it often feels like there is not enough time in the day. Hours of your valuable time have been spent researching, contacting, and getting quotes from commercial cleaning companies. After finding the right fit, you sign the contract and get back to business as usual. But what happens when the cleaning company you hired does not follow through on what they promised?
Two of the most common complaints in the commercial cleaning industry are:
(1) Cleaners not showing up when requested
(2) Cleaning companies raise their prices but not their quality
After contracts are signed, it can be a hassle to leave a partnership with a cleaning company that is no longer following through on their word. Take a closer look at these common complaints to determine if it may be time for a new commercial cleaning partner.
Common Issue #1: My commercial cleaners did not show up on time… or at all!
Business owners are often left feeling helpless and frustrated when they enter their building to see that the cleaners did not do their job. This lack of responsibility causes buildings to be left uncleaned and because of this, negatively affects the impression customers and employees have on your business. Insult is added to injury when business owners call their commercial cleaners only to be met with a voicemail. The best way to avoid being ghosted by your commercial cleaner is to ask them to identify their accountability tools.
Identifying accountability tools helps you determine what level of customer service the cleaning company is offering its clients. Ask your commercial cleaner how they confirm whether or not an employee has made it to their job site. Next, ask them their times of availability. Are they available 24/7? What about if an emergency occurs? The answers to these questions can help to quickly expose deceitful cleaning companies that drop communication as soon as a contract is signed.
The Elite Solution: Geofence Tracking and 24/7 Availability
Elite Touch understands the importance of holding its team accountable. They use Geofence technology to identify what time their team will be arriving at your location and how long they spent at your location. Elite Touch goes above and beyond for their clients so you can say goodbye to the uncertainty of commercial cleaning.
Communication is a top priority for Elite Touch. If one of their team members will be late to your facility, they will always reach out to let you know.
Furthermore, Elite Touch is available to you 24/7. No matter what emergency arises, you will have direct access to all members of the Elite Touch team. If you are ever met with a voicemail, Elite Touch guarantees quick response times because they believe that people come first. 5-star customer service is what Elite Touch is known for, just ask Google.
Common Issue #2: My commercial cleaning company raised their prices, but their service has been mediocre.
It is fair to say that prices are rising across nearly every industry. However, as many commercial cleaning companies are raising their prices, many of them are not raising their quality of service. Your business deserves the best and you should not have to settle for a commercial cleaning partner that delivers anything less. If you are finding yourself paying top-dollar for less than spectacular service, it may be time to find a new commercial cleaner.
The Elite Solution: Top Quality Service, Competitive Prices.
As a leading commercial cleaning company in the Charlotte area, Elite Touch believes that you should get what you pay for. Elite has competitive pricing and unmatched service.
They will visit your site free of charge to put together an accurate quote without any surprises down the road. When you work with Elite Touch, you gain a partner and ally that is there to help you reach your cleaning goals so you can get back to doing what you do best.
Ready to move on from your current commercial cleaner? Let Elite Touch show you how they do business. Elite Touch provides FREE estimates and customized cleaning plans specifically for your facility, putting your organization’s needs and budget first.
Skip the hassle. Hire Elite Touch.
Click here to get your FREE estimate today!
